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Terms and conditions

Waterside Holiday Group Limited will hereinafter be called “the Company” and the company’s premises will be called “the Park”. 

“The Hirer” is the person responsible for making the booking.

Families and couples only – no single-sex parties or unaccompanied groups of teenagers are accepted.

Persons under the age of 18 are not permitted to book holidays.

The Hirer or a member of the Hirer’s party must report to Reception on arrival to book in. This must be done before a caravan can be occupied.

The Hirer and members of the Hirer’s party must accept full responsibility for their own personal property.

Damage or breakages caused to Company facilities or equipment must be reported to a member of staff and be paid for.

All accommodation is non-smoking. An additional charge will be made for extra cleaning if any guest in the Hirer’s party is found to have smoked in the accommodation.

The Company reserves the right to make an additional charge for additional cleaning of accommodation that is required as a result of the Hirer leaving the accommodation in an unacceptable condition.

The speed limit of 10mph on the Park must be adhered to.

Some facilities will be available only at limited times or in high season.

All refuse should be placed in the bins provided around the Park.

Parents are asked to see that children do not cause damage in the amenities or elsewhere on the Park. Parents will be responsible for any damage caused by their children. Parents and other persons standing in their place are also responsible for supervising the safety and conduct of their children at all times (e.g. by preventing climbing).

Pets are not permitted (some owners of privately owned caravans do bring their pets which you may see around the park).

The Bylaws and Conditions and license of the Borough Council and the Company’s rules must be observed, as must the usual codes and understandings relating to good caravanning.

Non-swimmers and children must be accompanied by a responsible adult in the vicinity of the swimming pools, where all displayed rules and regulations must be observed.

Children under the age of 8 must be accompanied by a responsible adult in the play areas.

Noise of all kinds (including music and singing) must always be keptat reasonable levels, and between 11pm and 8am must not be audible outside the caravan.

In the interests of all visitors the Company reserves the right to refuse admission to any person or groups of persons at its discretion.

No refunds will be given for alterations on pre-bookings.

Maximum length of stay is 28 days.

No commercial or sign-written vehicles permitted.

Boats and personal watercraft are not permitted.

Cancellation cover

The Hirer of a company caravan is responsible for the full hire charge. In order to remove any anxiety the Hirer may have, should it become necessary to cancel the holiday, the company has introduced a cancellation plan at a nominal charge. This has been arranged to help the Hirer. To qualify, the Hirer must notify the Company in writing immediately the circumstances arise, and it is important that the Hirer receives written acknowledgement from the Company. The decision of the company on all claims will be final. The plan offers 
the following important benefits:

If the Hirer is forced to cancel prior to the booked holiday because of redundancy, illness, death, injury or maternity, or illness of any member of the Hirer’s party, or death or serious injury, or illness to 
a close relative, and this can be substantiated and has arisen since the Hirer made the booking, the Hirer will no longer be liable for the balance of the hire monies due on the booking.

Provided the Company receives written notice from the Hirer more than seven days before the holiday is due to start and that the Hirer is cancelling for one of the reasons given in the previous paragraph, the Hirer will receive a full refund of the booking payment.

Cancellation fees are non-refundable.