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Waterside Holiday Group
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Holiday Dates

2 nights
3 nights
4 nights
7 nights
14 nights

01305 833103

01305 773233

01503 262718

01305 837010

  • Booking Guarantee Award Winning Parks Why Waterside?
  • Help and FAQs

    All FAQs

    Before Your Stay

    What are the Check-in and Check-out times?

    CHECK-IN: Your EARLIEST possible check in time depends on the grade of accommodation you have booked. The actual time you can check in will also be printed on your holiday confirmation.
    • Safari Lodges and Signature Holiday Homes can check in from 1pm. Deluxe Holiday Homes can check in from 2pm. ALL Holidays at Tregoad, Osmington Lodges, Superior & Classic Holiday Homes can check in from 4pm.
    CHECK-OUT: Every accommodation has a check-out time of 9:30am. We politely request that on departure, you leave the accommodation tidy, remove all rubbish to the nearest Recycling point and return your accommodation keys and barrier passes to reception or security.

    Where do I go on arrival?


    On arrival please go to Reception where our holidays team will welcome you.


    On arrival please go to Reception where our holidays team will welcome you.


    On arrival please go to our Country Club where our holidays team will welcome you.


    When you arrive, please use our Intercom. And then head to Reception.                                                      

    What should I do if Arriving late?

    If you are planning to arrive after 5.30pm when some of our Receptions close, or are running late, please let the park know in advance so we can make alternative arrangements for your arrival. Please note that unless you have advised us in advance, if you do not arrive on the date stated on your confirmation, your booking will be cancelled the following day and we reserve the right to resell the accommodation.


    Reception open Tuesday, Wednesday, Thursday and Sunday until 5.30pm.

    Monday, Friday and Saturday until 8pm.


    Reception open Tuesday, Wednesday, Thursday and Sunday until 5.30pm.

    Monday, Friday and Saturday until 8pm.


    Reception open daily until 5.30pm


    Reception open daily until 6.00pm


    Where will my Caravan Holiday Home/Lodge be located on the park?

    When you book a holiday with us, you do so to stay in a specific grade of accommodation and NOT a specific holiday home on a specific pitch. For operational reasons, your booking will not be assigned to a caravan or lodge until just before your arrival on park. We are therefore unable to guarantee precisely where you will be staying on the park but rest assured that you will be staying in the grade of accommodation booked.

    If booking more that one holiday accommodation or travelling with friends, if made aware, we will endeavour to locate you within a short distance of each other, however we are unable to guarantee this as it depends on a number of factors including the respective grades of accommodations booked, when they were booked, and how full the park is on the dates concerned.

    Where can I park and what vehicles can I bring?

    There is designated parking alongside, or on rare occasions, adjacent to your holiday home for only 1 car. If you bring more than 1 car you may need to use additional parking provided, however we cannot guarantee this will be by the holiday home. Signature accommodation at Waterside Holiday Park & Spa does have 2 parking spaces.

    Please note that parking for apartments, cottages and The Manor House at Tregoad is communal but adjacent to the accommodation. Please also note we do not permit jet-skis, boats, lorries, vans (including camper vans) or other commercial or sign written vehicles on our park.

    Do you accept dogs or other pets on the park and in the accommodation?

    Up to 2 well-trained small dogs up to 15kg each (or 1 medium/large weighing greater than 15kg) of breeds not listed on the Dangerous Dogs Act, and their responsible owners, are welcome on the park and in DESIGNATED holiday accommodation only. There is a charge reflecting the increased cost of cleaning and maintaining dog-friendly accommodations. When booking, look out for specific ‘Dog friendly’ accommodation or ask our helpful reservations team to point you in the right direction. We regret however that only Registered Assistance dogs are permitted in the facilities. If you’ve brought your four-legged friend on holiday with you, we ask that they are kept on a lead at all times whilst outside with the exception of the designated dog walking area. Unfortunately we are not able to accept any pets other than dogs. When dogs are inside the accommodation they must sleep in their own beds. We also ask that dogs are not left unaccompanied within your accommodation as they may get nervous with new surroundings!

    Please note that our four-legged friends are also welcome in the Stargazy Bar & Grill at Tregoad!

    Are linen and towels provided?

    This will depend on which type of accommodation you have booked:

    • Signature - Bath Towels and Bed Linen

    • Deluxe - Bath Towels and Bed Linen

    • Superior - Bath Towels and Bed Linen

    • Classic - Bed Linen only

    All of your beds will be made up upon arrival and please note that Towels refers to Bath towels and a Tea towel

    Where not provided, Towel packs can be hired from Housekeeping and Reception for use during your stay for £5 with an additional £5 refundable deposit.


    Fresh towels?

    For holidays of 7 nights or longer, a complimentary fresh towel exchange is included when returning to Housekeeping the towels provided at the start of your stay. All other exchanges are chargeable at £5 per pair of towels.

    Booking Information

    What is included in my Holiday Price?

    Your holiday price is for your holiday accommodation only and any facilities on park are provided on a complimentary service. Please note that some activities or Spa treatments (if available on your chosen park) may cost extra, and some may not be suitable for everyone.

    What if I need to change my holiday?

    We do understand that sometimes circumstances change and that you may wish to amend your plans. For minor changes such as the number of guests, we do reserve the right to charge a £20 administration charge. For significant changes (including but not exclusively date and grade of accommodation) made more than 10 weeks before your holiday arrival date, please telephone us as soon as possible and we will do all we can to accommodate those changes. Whilst we do not always make a charge for changing your booking, it may not always be possible to meet your requirements and the best options will be discussed with you. If an alternative booking is found for you but is at a higher cost, you will be required to pay the additional cost. If the change to your booking results in a lower cost holiday, the difference in cost will be refunded. If the change occurs within 10 weeks of the start of the holiday, the alteration to the booking will be treated in line with our cancellation policy and is at the discretion of the management team and dependant on availability.

    What if I need to cancel my booking?

    If you are cancelling for any reason other than those covered by the Waterside Group Cancellation Cover, your refund will depend on how much you have already paid and how close you are to the holiday start date. If cancelling at least 10 weeks before the start of your holiday you will receive a refund of all monies paid less your deposit. Please note that since cancellations within 7 days are not entitled to any refund, we strongly advise you contact us as soon as you know that you may wish to cancel your holiday. FULL details are included in the Holiday Terms & Conditions.

    What if Waterside need to change your booking?

    On very rare occasions we may need to amend or even cancel your booking. In the unfortunate case that you are affected, we will advise you at the earliest possible opportunity and offer one of the three following options. 1. A replacement holiday that is similar or better than the one you booked. 2. A replacement holiday that is less expensive than the one you booked with the refund of any price difference as appropriate 3. A full refund. Needless to say, you will also receive a full apology for the inconvenience caused.

    Are Cots and Highchairs available to hire?

    Yes, they are. Please enquire at the time of booking, or prior to your arrival, and we will be able to advise as to whether they are available. Please note that there is a charge for Cot and Highchair hire.

    Can I make a Special Request?

    We will happily note any Special Request on your booking and endeavour to satisfy it. We must advise however that all such requests are made in full acceptance that Waterside cannot guarantee that will be fulfilled. In the event that we are unable to meet a request, we will do our best to offer a suitable alternative.

    Tregoad Park Development – what are the plans and how does it affect my holiday?

    The transformation of Tregoad in to one of the country’s premium holiday parks is well underway and throughout 2022 we are continuing to enhance the park by re-developing the areas previously used by our Touring guests. Whilst a large percentage of the work will be carried out during the winter of 2021/22, there will be some midweek disruption throughout the year however, most of the major landscaping is due to be completed by the start of the summer holidays. This does not affect the availability of the indoor swimming pool and Stargazy Bar & Grill will continue to operate as normal. We will be doing our very best to minimise any disruption to your holiday and look forward to welcoming you on park this year to witness this exciting evolution.

    Coronavirus protection – what to expect on your holiday

    We continue to protect our guests and team by complying with the advice of the UK Government and although there are NO travel restrictions are in place at present, we abide by official guidance to reduce the spread of COVID-19 and to protect both our guests and our team. Please therefore:

    • Let fresh air in if meeting indoors, or meet outside • Consider wearing a face covering in crowded, enclosed spaces • Get tested if you have COVID-19 symptoms, and stay at home if positive

    We continue to protect your health & safety whilst on holiday with us by: • Providing sanitiser across our facilities and amenities • Maintaining our enhanced cleaning regime of both your holiday accommodation prior to your arrival on park and all our public areas throughout the day and evening• Requiring our Team to self-isolate if they test positive • Retaining screens in close proximity locations • Requesting that guests find a seat rather than standing at our bars to drink, thus avoiding congestion • Kindly asking you to respect the personal space of other guests and our team If you or any of your party do unfortunately test positive either prior to your arrival or whilst on your holiday, the cover afforded by our Booking Guarantee remain in place. Whilst it is clearly undesirable to have to cancel, or to prematurely bring your holiday to a close, please do consider the health and safety of fellow visitors.

    During your stay

    Do you have an app?

    Yes, we have two! Our "Waterside Holidays Group" App is your OnPark pocket guide to seeing What's On, finding out Opening Times, Booking fun activities and entertainment, and lots more! Our "Waterside Deliveries" App allows you to view our menus, place and pay for orders, and either book a table or arrange for your food and drink to be delivered straight to your holiday accommodation! Both Apps are Free and downloadable on IOS and Android from your chosen App store.

    How do I book activities?

    All of our parks offer different indoor and outdoor experiences. We have introduced a booking systems to ensure we comply with government guidelines. Our "Waterside Holidays Group" App is your OnPark pocket guide to seeing What's On, finding out Opening Times, Booking fun activities and entertainment, and lots more! Depending on the park you are visiting, you can find out about and book everything from swimming sessions to gym workout times, and archery to evening entertainment. The App is Free and downloadable on IOS and Android from your chosen App store.

    Can I receive supermarket and takeaway food deliveries?

    If ordering a delivery from a supermarket or a restaurant/takeaway not run by The Waterside Group, you will need to meet them at the park entrance barrier to collect your purchases as commercial vehicles are not permitted to deliver on the park itself for our guests' safety.

    How do I book to use the swimming pool?

    Under normal circumstances and unless otherwise notified, it is not necessary to book to use our swimming pools. However, depending on Government Covid restrictions, it may be that we are required to limit the number of bathers in our pools. If this is the case, you will be advised in your pre-arrival email and bookings will be made available via the App or at Reception. Our "Waterside Holidays Group" App is your OnPark pocket guide to seeing What's On, finding out Opening Times, Booking fun activities and entertainment, and lots more! The App is free and is available for both Android and IOS and can be downloaded from your chosen App store.

    Are there any Hot tub accommodation guidelines?

    Firstly, we appreciate your understanding and patience as we cannot guarantee that your Hot tub will be at its optimal operating temperature of between 37°C and 39°C immediately after you have checked in to your accommodation. This is due to the fact that prior to your arrival, your Hot tub will have been completely emptied, cleaned and refilled to maintain the required standards of cleanliness. Re-heating the volumes of water involved takes time. We sincerely want you to enjoy use of your Hot tub, and for you to do so in a safe and secure manner. With this in mind, on the one hand we test both chemical balance and water quality a minimum of twice a day. On the other hand, we have to insist that you observe the user information in the terms & conditions when using your Hot Tub.

    Is smoking permitted on the park?

    By Law, smoking is not allowed in any of the buildings or accommodation that we provide. We do however have clearly signposted smoking areas outside public buildings. Smoking includes tobacco cigarettes, vaporisers and e-cigarettes. If you do smoke, please do so outside of your accommodation since if it is apparent that smoking has taken place in your holiday home, additional cleaning costs will be charged. Please always ensure you dispose of any cigarette butts in a suitable waste bin.

    Is there public transport serving the parks?



    Bus Route 503 comes onto Waterside Park and goes to the Town Centre every 30 minutes


    Outside the Park entrance the Bus Route 1 goes to the Town Centre up to every 15 minutes


    The number 72 comes directly onto Tregoad Holiday Park and drops you directly into Looe or Polperro!


    Please contact the Reception at your chosen park and they will happily recommend a reliable local taxi firm


    South Western Railway (SWR) and Great Western Railway (GWR) run frequent services to Dorset with the latter also serving Cornwall and Looe Station which is only a 5 minute drive from Tregoad Holiday Park

    Given that timetables do change throughout the year, we strongly recommend that you visit the relevant train company's website or call their customer services to get hold of a copy of their most up-to-date timetable information

    GWR: 0345 700 0125

    SWR: 0345 600 0650

    What are the emergency contact details?


    In the event of an emergency during your stay with ourselves, please call 999. For non-emergencies enquiries please call 101.

    The nearest Police station to Waterside, Chesil & Osmington is situated in Weymouth in Radipole Lane DT4 9WW.

    The nearest Police station to Tregoad is situated in Looe right next to the Train station PL13 1LS.

    On Park Security

    Waterside Holiday Park & Spa Security Number is 07769 746422

    Chesil Vista Security Number is 07769 746422

    Osmington Security Number is 07769 746422

    Tregoad Security Number is 07950 250420

    Feeling Unwell?

    In the first instance we advise you call 111.

    If you need to visit a Doctor or a Pharmacy during your holiday with us, your helpful Reception Team on park will be able to point you in the right direction

    For more serious illness and injury, the closest Accident & Emergency department near Tregoad is situated at Plymouth Derriford Hospital, Derriford Road, Plymouth, PL6 8DH. You can call them on 01752 202082. For the Dorset Parks, Dorset County Hospital in Williams Ave, Dorchester DT1 2JY is the closest. They are contactable on 01305 251150.

    Other Useful Information

    Lost & Forgotten Property

    If you realise once you have left us that you may have left something behind, please call your park Reception on:

    Waterside - 01305 833103.

    Chesil Vista - 01305 773233

    Osmington - 01305 837010

    Tregoad - 01503 262718

    Every effort will be made to locate the missing item; however, we are not liable if this isn’t possible or if it is damaged. When we find your item, we will return it to you, but you will be asked to cover the postage cost.

    Price Promise

    We believe that when you book directly with The Waterside Group, you deserve to be rewarded with certain benefits:

    The Waterside Group Best Price Promise

    There is nothing more frustrating than making a purchase only to find the very same item cheaper later down the line. You do not have this concern when you book directly with The Waterside Group since from the date you book, if you do see the identical holiday (that being the same park, arrival date, duration, and grade of accommodation) available on our website at a lower price, simply contact our helpful reservations team and we will happily refund the difference assuming that it is still available to book.

    Special Offers

    2nd 2022 Holiday Discount (Comeback Offer)

    When you decide to come back for a second or subsequent holiday within the same calendar year to any one of our parks, you can save up to an EXTRA 10% on your holiday. Call us directly to book, simply quoting “Comeback Offer” and your original booking reference number to receive the extra discount. The offer applies to new bookings only, cannot be applied retrospectively and only applies to the 2nd and additional holidays. 5% discount applies to School and Bank Holiday periods, 10% discount applies to all other dates. Any discounts applied under this offer will be removed if the original booking is cancelled.

    Why book with us? Something you should know about holidays sold privately.

    Some of our holiday homeowners let out their accommodation privately and this can be an alternative way to spend some valuable holiday time with us.

    We do however need to make you aware that when you enter in to a private letting arrangement directly with a 3rd party, we are not involved in the booking and have no control over the availability, quality, and cleanliness of the holiday home you are renting.

    As a result, any queries about your booking need to be raised with them and not with us. We also strongly advise that you verify that you are dealing with a genuine owner and that both parties fully understand the contractual relationship and each other’s responsibilities. This article offers some balanced advice: https://www.independent.co.uk/travel/news-and-advice/7-ways-to-spot-holiday-scams-villa-rental-fraud-fake-companies-online-travel-agent-a7586486.html 

    Where can I find the holiday Terms & Conditions?

    Looking for your holiday T’s & C’s? Please click HERE or follow the link at the bottom of the website.

    Have a question?

    Give us a call and we'll answer any questions you have quickly and easily.


    01305 833103


    01305 773233


    01305 837010


    01503 262718

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  • Booking Guarantee Award Winning Parks Why Waterside?