Coronavirus FAQs

2021 Holidays  

We’re delighted to announce that our parks re-opened to guests and holiday home owners on Monday 12th April.

However, many restrictions remain in place, and indoor socialising is still not permitted. Therefore, we are only able to accept bookings for guests from the same household or support bubble on holidays arriving before May 17th.

Whilst on park we also ask that all our guests observe social distancing and follow government guidelines when socialising outdoors.

From May 17th indoor socialising and overnight stays will be permitted for groups of up to six or two households.

We're offering a Booking Guarantee for 2021 holidays

Your safety is our priority

Our top priority continues to be ensuring our parks are safe and secure for owners, guests, and our team. Covid-19 has brought new challenges for us here at Waterside Holiday Group but you can be assured that we have completed our own risk assessment with more than 100 control measures that go beyond Government guidelines.

Eating and drinking

All of our parks offer a different outdoor experience. In addition, we are offering takeaway, click & collect, and delivery options using our App.

Swimming

We know how much you love our swimming pools so all our pools will be open from 12th April with limited capacity and booking systems in place. (Outdoor pools are weather dependant)

Activities

We will be running a weekly schedule of indoor children’s activities. To comply with safety guidelines a booking system and maximum capacity will be in place for some activities.

Don't forget to pack a mask!

When accessing any indoor areas at our parks you must wear a face covering by law, unless you are exempt.

Free booking guarantee

You’ll get a full refund or the chance to switch dates if your holiday is affected by coronavirus. View our no quibble booking guarantee for more information.