8.30am - 5.30pm - 7 DAYS A WEEK
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8.30am - 5.30pm - 7 DAYS A WEEK
On arrival please go to Reception where our holidays team will welcome you.
On arrival please go to Reception where our holidays team will welcome you.
On arrival please go to our Country Club where our holidays team will welcome you.
When you arrive, please use our Intercom. And then head to Reception.
If you are planning to arrive after 5.30pm when some of our Receptions close, or are running late, please let the park know in advance so we can make alternative arrangements for your arrival. Please note that unless you have advised us in advance, if you do not arrive on the date stated on your confirmation, your booking will be cancelled the following day and we reserve the right to resell the accommodation.
Reception open Tuesday, Wednesday, Thursday and Sunday until 5.30pm.
Monday, Friday and Saturday until 8pm.
Reception open Tuesday, Wednesday, Thursday and Sunday until 5.30pm.
Monday, Friday and Saturday until 8pm.
Reception open daily until 5.30pm
Reception open daily until 6.00pm
When you book a holiday with us, you do so to stay in a specific grade of accommodation and NOT a specific holiday home on a specific pitch. For operational reasons, your booking will not be assigned to a caravan or lodge until just before your arrival on park. We are therefore unable to guarantee precisely where you will be staying on the park but rest assured that you will be staying in the grade of accommodation booked.
If booking more that one holiday accommodation or travelling with friends, if made aware, we will endeavour to locate you within a short distance of each other, however we are unable to guarantee this as it depends on a number of factors including the respective grades of accommodations booked, when they were booked, and how full the park is on the dates concerned.
There is designated parking alongside, or on rare occasions, adjacent to your holiday home for only 1 car. If you bring more than 1 car you may need to use additional parking provided, however we cannot guarantee this will be by the holiday home. Signature accommodation at Waterside Holiday Park & Spa does have 2 parking spaces.
Please note that parking for apartments, cottages and The Manor House at Tregoad is communal but adjacent to the accommodation. Please also note we do not permit jet-skis, boats, lorries, vans (including camper vans) or other commercial or sign written vehicles on our park.
Up to 2 well-trained small dogs up to 15kg each (or 1 medium/large weighing greater than 15kg) of breeds not listed on the Dangerous Dogs Act, and their responsible owners, are welcome on the park and in DESIGNATED holiday accommodation only. There is a charge reflecting the increased cost of cleaning and maintaining dog-friendly accommodations. When booking, look out for specific ‘Dog friendly’ accommodation or ask our helpful reservations team to point you in the right direction. We regret however that only Registered Assistance dogs are permitted in the facilities. If you’ve brought your four-legged friend on holiday with you, we ask that they are kept on a lead at all times whilst outside with the exception of the designated dog walking area. Unfortunately we are not able to accept any pets other than dogs. When dogs are inside the accommodation they must sleep in their own beds. We also ask that dogs are not left unaccompanied within your accommodation as they may get nervous with new surroundings!
Please note that our four-legged friends are also welcome in the Stargazy Bar & Grill at Tregoad!
This will depend on which type of accommodation you have booked:
• Signature - Bath Towels and Bed Linen
• Deluxe - Bath Towels and Bed Linen
• Superior - Bath Towels and Bed Linen
• Classic - Bed Linen only
All of your beds will be made up upon arrival and please note that Towels refers to Bath towels and a Tea towel
Where not provided, Towel packs can be hired from Housekeeping and Reception for use during your stay for £5 with an additional £5 refundable deposit.
Fresh towels?
For holidays of 7 nights or longer, a complimentary fresh towel exchange is included when returning to Housekeeping the towels provided at the start of your stay. All other exchanges are chargeable at £5 per pair of towels.
• Let fresh air in if meeting indoors, or meet outside • Consider wearing a face covering in crowded, enclosed spaces • Get tested if you have COVID-19 symptoms, and stay at home if positive
We continue to protect your health & safety whilst on holiday with us by: • Providing sanitiser across our facilities and amenities • Maintaining our enhanced cleaning regime of both your holiday accommodation prior to your arrival on park and all our public areas throughout the day and evening• Requiring our Team to self-isolate if they test positive • Retaining screens in close proximity locations • Requesting that guests find a seat rather than standing at our bars to drink, thus avoiding congestion • Kindly asking you to respect the personal space of other guests and our team If you or any of your party do unfortunately test positive either prior to your arrival or whilst on your holiday, the cover afforded by our Booking Guarantee remain in place. Whilst it is clearly undesirable to have to cancel, or to prematurely bring your holiday to a close, please do consider the health and safety of fellow visitors.
Bus Route 503 comes onto Waterside Park and goes to the Town Centre every 30 minutes
Outside the Park entrance the Bus Route 1 goes to the Town Centre up to every 15 minutes
The number 72 comes directly onto Tregoad Holiday Park and drops you directly into Looe or Polperro!
Please contact the Reception at your chosen park and they will happily recommend a reliable local taxi firm
South Western Railway (SWR) and Great Western Railway (GWR) run frequent services to Dorset with the latter also serving Cornwall and Looe Station which is only a 5 minute drive from Tregoad Holiday Park
Given that timetables do change throughout the year, we strongly recommend that you visit the relevant train company's website or call their customer services to get hold of a copy of their most up-to-date timetable information
GWR: 0345 700 0125
SWR: 0345 600 0650
In the event of an emergency during your stay with ourselves, please call 999. For non-emergencies enquiries please call 101.
The nearest Police station to Waterside, Chesil & Osmington is situated in Weymouth in Radipole Lane DT4 9WW.
The nearest Police station to Tregoad is situated in Looe right next to the Train station PL13 1LS.
Waterside Holiday Park & Spa Security Number is 07769 746422
Chesil Vista Security Number is 07769 746422
Osmington Security Number is 07769 746422
Tregoad Security Number is 07950 250420
In the first instance we advise you call 111.
If you need to visit a Doctor or a Pharmacy during your holiday with us, your helpful Reception Team on park will be able to point you in the right direction
For more serious illness and injury, the closest Accident & Emergency department near Tregoad is situated at Plymouth Derriford Hospital, Derriford Road, Plymouth, PL6 8DH. You can call them on 01752 202082. For the Dorset Parks, Dorset County Hospital in Williams Ave, Dorchester DT1 2JY is the closest. They are contactable on 01305 251150.
If you realise once you have left us that you may have left something behind, please call your park Reception on:
Waterside - 01305 833103.
Chesil Vista - 01305 773233
Osmington - 01305 837010
Tregoad - 01503 262718
Every effort will be made to locate the missing item; however, we are not liable if this isn’t possible or if it is damaged. When we find your item, we will return it to you, but you will be asked to cover the postage cost.
When you decide to come back for a second or subsequent holiday within the same calendar year to any one of our parks, you can save up to an EXTRA 10% on your holiday. Call us directly to book, simply quoting “Comeback Offer” and your original booking reference number to receive the extra discount. The offer applies to new bookings only, cannot be applied retrospectively and only applies to the 2nd and additional holidays. 5% discount applies to School and Bank Holiday periods, 10% discount applies to all other dates. Any discounts applied under this offer will be removed if the original booking is cancelled.
Some of our holiday homeowners let out their accommodation privately and this can be an alternative way to spend some valuable holiday time with us.
We do however need to make you aware that when you enter in to a private letting arrangement directly with a 3rd party, we are not involved in the booking and have no control over the availability, quality, and cleanliness of the holiday home you are renting.
As a result, any queries about your booking need to be raised with them and not with us. We also strongly advise that you verify that you are dealing with a genuine owner and that both parties fully understand the contractual relationship and each other’s responsibilities. This article offers some balanced advice: https://www.independent.co.uk/travel/news-and-advice/7-ways-to-spot-holiday-scams-villa-rental-fraud-fake-companies-online-travel-agent-a7586486.html
Looking for your holiday T’s & C’s? Please click HERE or follow the link at the bottom of the website.