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Coronavirus FAQs

 

2021 Holidays  

 

We are open for the 2021 season.

 

Whilst on park we also ask that all our guests observe social distancing and follow any prevailing government guidelines.

 

 

 

 

We're offering a Booking Guarantee for 2021 holidays

 

Staying safe indoors without something to look forward to can be hard. Although we’re living in uncertain times, our parks and their stunning surroundings aren’t going anywhere.

 

Click here for information on our booking guarantee

 

Safety is our priority

Our top priority continues to be ensuring our parks are safe and secure for owners, guests, and our team. Covid-19 has brought new challenges for us here at Waterside Holiday Group but you can be assured that we have completed our own risk assessment with more than 100 control measures that go beyond Government guidelines.

 

If you or any member of your party are unfortunate enough to exhibit symptoms of coronavirus during your stay, please advise reception immediately. We politely request that the affected individual(s) seek a PCR test immediately and the whole party remain in the accommodation until the results are received. If positive, we regret that you will need to return home without delay. You will receive a non-refundable voucher for any full unused days of your holiday valid until December 31st of the following year.

 

"Pingdemic"

Whilst we will do everything in our power to ensure that you holiday runs according to plan, we regret that, along with many other businesses, we currently have a number of our Team being pinged and therefore self-isolating, on a weekly basis. We would never do anything to compromise the health and safety of our guests and team and so it may take our team a little longer than normal to prepare your accommodation on arrival, and we may need to modify opening times for some of the facilities and activities during your stay.

 

Our new "Waterside Holiday Group" app, available on Android and iOS is kept up to date with the latest opening times, or give our friendly reception team a call.

 

Eating and drinking

All of our parks offer indoor & outdoor dining experiences. In addition, we are offering takeaway, click & collect, and delivery options using our App.

 

Swimming

We know how much you love our swimming pools so all our pools are open with limited capacity and booking systems in place. (Outdoor pools are weather dependant)

 

Activities and Entertainment

We are running a weekly programme of indoor activities and entertainment. To ensure the safety of fellow guests and team, a booking system and restricted capacity may be in place.

 

Don't forget to pack a mask!

When accessing any indoor areas at our parks, we strongly encourage you to wear a face covering, unless you are medically exempt.

 

FAQs

 

We believe that when you book directly with The Waterside Group, you deserve to be rewarded with certain benefits. Some examples of these follow:

 

The Waterside Group Best Price Promise

There is nothing more frustrating than making a purchase only to find the very same item cheaper later down the line. You do not have this concern when you book directly with The Waterside Group since from the date you book, if you do see the identical holiday (that being the same park, arrival date, duration, and grade of accommodation) available on our website at a lower price, simply contact our helpful reservations team and we will happily refund the difference assuming that it is still available to book.

 

Next Year’s Holiday at this Year’s Price Offer

This year’s price excludes any prevailing promotions or discounts, and the offer is subject to a booking being made within 7 days of your holiday departure date. Applies to new bookings only made directly with The Waterside Group.

 

2nd Holiday Offer (Welcome Back Offer)

When you decide to come back for a second or subsequent holiday within the same calendar year to any one of our parks, you can save up to an EXTRA 15% on your holiday. Call us directly to book, simply quoting “Welcome Back Offer” and your original booking reference number to receive the extra discount. The offer applies to new bookings only, cannot be applied retrospectively and only applies to the 2nd and additional holidays. 10% discount applies to School and Bank Holiday periods, 15% discount applies to all other dates. Any discounts applied under this offer will be removed if the original booking is cancelled.

 

The Waterside Group Best Price Promise

There is nothing more frustrating than making a purchase only to find the very same item cheaper later down the line. You do not have this concern when you book directly with The Waterside Group since from the date you book, if you do see the identical holiday (that being the same park, arrival date, duration, and grade of accommodation) available on our website at a lower price, simply contact our helpful reservations team and we will happily refund the difference assuming that it is still available to book.

 

Some of our holiday homeowners let out their accommodation privately and this can be an alternative way to spend some valuable holiday time with us. We do however need to make you aware that when you enter in to a private letting arrangement directly with a 3rd party, we are not involved in the booking and have no control over the availability, quality, and cleanliness of the holiday home you are renting. As a result, any queries about your booking need to be raised with them and not with us. We also strongly advise that you verify that you are dealing with a genuine owner and that both parties fully understand the contractual relationship and each other’s responsibilities. This article offers some balanced advice - https://www.independent.co.uk/travel/news-and-advice/7-ways-to-spot-holiday-scams-villa-rental-fraud-fake-companies-online-travel-agent-a7586486.html

 

 

Up to 2 well-trained small dogs (or 1 medium/large) of breeds not listed on the Dangerous Dogs Act, and their responsible owners, are welcome on the park and in DESIGNATED holiday accommodation only. There is a charge reflecting the increased cost of cleaning and maintaining dog-friendly accommodations. When booking, look out for specific ‘Dog friendly’ models or ask our helpful reservations team to point you in the right direction. We regret however that only Registered Assistance dogs are permitted in the facilities and kindly ask that all dogs be kept on their lead around the park with the exception of the designated dog walking area.

 

Looking for your holiday T’s & C’s? Please click HERE or follow the link in the footer below under the heading “Useful Links”.

 

Your EARLIEST possible check in time depends on the grade of accommodation you have booked, and these are detailed below. The actual time you can check in will be printed on your holiday confirmation.

Waterside Holiday Park and Chesil Vista Holiday Park

  • Signature & Deluxe Safari Lodges and Signature Holiday Homes can check in from 1pm.
  • Deluxe Holiday Homes can check in from 2pm.
  • Superior & Classic Holiday Homes can check in from 4pm.

Osmington Holiday Park and Tregoad Holiday Park

  • All accommodations can check in from 4pm.
  • Touring and Camping guests can check in from 12 noon.

Every accommodation has a check-out time of 9:30am.

On your arrival day, if you arrive before your check-in time, from 10am you are welcome to relax and enjoy the Park until your accommodation is ready for you. Equally, feel free to remain on Park after you have checked out to make the most of your holiday time with us.

We regret that we are unable to guarantee early check ins or late check outs since there are too many factors that impact the process of preparing accommodations between guests.

 

If you are planning to arrive after 5.30pm when our Reception closes or are running late, please let the park know in advance so we can make alternative arrangements for your arrival. Please note that unless you have advised us in advance, if you do not arrive on the date stated on your confirmation, your booking will be cancelled the following day and we reserve the right to re-sell the accommodation.

 

When you book a holiday with us, you do so to stay in a specific grade of accommodation and NOT a specific holiday home on a specific pitch. Indeed, for operational reasons, your booking will not be assigned to a caravan or Lodge until just before your arrival on park. We are therefore unable to guarantee precisely where you will be staying on the park, but rest assured that you will be staying in the grade of accommodation booked.

 

If booking more that one holiday accommodation or travelling with friends, if made aware, we will endeavour to locate you within a short distance of each other however we are unable to guarantee this as it depends on a number of factors including the respective grades of accommodations booked, when they were booked and how full the park is on the dates concerned.

 

There is parking alongside your holiday home for only 1 car. If you bring more than 1 car you may need to use additional parking provided, however we cannot guarantee this will be close to the holiday home. Please also note we do not permit jet-skis, boats, lorries, vans (including camper vans) or other commercial or sign written vehicles on our park.

We are delighted to offer a range of holiday accommodations with Hot Tubs for your relaxation and enjoyment. You need to be aware of the following if you are considering booking a Hot Tub holiday:

• Prior to your arrival, your Hot Tub will have been completely emptied, cleaned and refilled to maintain the required standards of cleanliness. Re-heating the volumes of water involved takes time so we cannot guarantee that your Hot tub will be at its optimal operating temperature (between 37°C and 39°C) immediately after you have checked in to your accommodation.

• We test both chemical balance and water quality a minimum of twice a day.

• We have some age restrictions. No child under 4 years should use the Hot Tub and it is your responsibility to supervise all minors between the ages of 4 and 16 years if allowing them use of the Hot Tub as they are more susceptible to over-heating.

• Respecting your neighbouring holiday guests, we have to insist that you do not use your Hot Tub after 11pm and ask that when doing so after 10pm that noise be kept to a minimum.

• We insist that for your own health and safety and that of your party, that you observe some simple rules, the details of which are listed in our Terms & Conditions.

 

This depends entirely on the type of holiday accommodation booked, see below:

• ALL Signatures - Towels* and Linen provided and beds made for your arrival

• ALL Deluxes - Towels* and Linen provided and beds made for your arrival

• Superior Holiday Homes - Linen provided and beds made for your arrival

• Classic Holiday Homes - Linen provided and beds made for your arrival

 

* - Towels refers to Bath towels and a Tea towel

 

Where not provided, Towel packs can be hired from Housekeeping and Reception for use during your stay for £5 with an additional £5 refundable deposit.

 

Yes, they are. Please enquire at the time of booking or anytime before your arrival and we will advise you as to whether they are available and the cost for your stay.

All of our parks offer a different indoor and outdoor experiences and we have introduced booking systems to ensure we both comply with government guidelines, but more importantly ensure that you can continue to enjoy a Waterside Group holiday experience whilst observing social distancing. There are separate Apps for ordering food and drink from our various bars and eateries and for booking your fun activities and entertainment. Both Apps are downloadable on IOS and Android from your chosen App store.


Firstly, the Waterside Delivers App allows you to view our menus, place and pay for orders and either book a table or arrange for your food and drink to be delivered straight to your holiday accommodation

..or when it is time for something more active…

The OnPark App is your pocket guide to What’s On, Where and When. Depending on the park you are visiting, you can find out about and book everything from swim sessions to gym workout times, archery to ad hoc entertainment.


Please note that if ordering a delivery from a supermarket or a restaurant/takeaway not run by The Waterside Group, you will need to meet them at the park entrance to collect your purchases as commercial vehicles are not permitted to deliver on the park itself.

Our Holidays team are currently experiencing high levels of enquiries, please allow 48 hours for our team to respond to your emails. 

 

In order to deliver the fastest service and safest for our team in the current situation, the best way to contact us is by: 

 

Waterside Holiday Park & Spa

Email: info@watersideholidays.co.uk

Phone: 01305 833103

 

Chesil Vista Holiday Park

Email: info@chesilholidays.co.uk

Phone: 01305 773233

 

Osmington Holiday Park:

Email: info@osmingtonholidays.co.uk

Phone: 01305 837010

 

Tregoad Holiday Park:

Email: info@tregoadholidays.co.uk

Phone: 01503 262718

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