Waterside Holiday Group Limited is a company registered in England with company number 2328741, which includes Waterside Holiday Park & Spa, Osmington Holiday Park and Chesil Vista Holiday Park. Waterside Holiday Group Limited is a member of the British Holiday and Home Parks Association (BH & HPA). Waterside Holiday Group Limited - VAT number 515792334.
The Policy may change from time to time. For example, we have recently updated it to reflect new legal requirements of the EU General Data Protection Regulation (also known as the 'GDPR'). Please visit this website section periodically in order to keep up to date with the changes in our Policy.
Access to and use of this Website is subject to the terms and conditions set out below. By accessing and using this Website, you agree to be bound by these terms and conditions. Waterside makes no representation about any other Website which you may access through this one. Waterside has no control over the content of any Website that is independent from Waterside. In addition, a link to a non-Waterside Website does not imply that Waterside endorses or accepts any responsibility for the content or use of such a Website or link.
The site contains material which is owned or licensed by Waterside and is protected by international copyright, trade mark and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, transmit or distribute in any way any material from the site.
All rights to trade marks, service marks, copyrights, names, terms, symbols or designs which are owned or identify and distinguish goods or services owned, used, produced or licensed by, whether registered or not, are hereby reserved. Trade marks, service marks, names, terms, symbols or designs owned, used, produced or licensed by Waterside may not be used, copied, or reproduced without the express written consent of Waterside.
This website is operated and controlled by Waterside from the United Kingdom. Waterside is a corporation organised and existing under the laws of England. Waterside does not intend to avail itself of any of the laws, protections or benefits of any other jurisdiction.
All interactions that occur between Waterside and any person accessing this website or any person communicating electronically with Waterside shall be considered to occur in the United Kingdom, where this website is posted and where electronic mail is received. This agreement and the contents of this website shall be governed by and construed in accordance with the laws of England.
By continuing to use our websites you are agreeing to us placing cookies on your computer. If you do not wish to accept cookies in connection with your use of one of our websites, you must stop using this website. If you wish to withdraw your consent at an earlier time that the cookie expiry settings, you will need to delete your cookies using your internet browser settings.
We collect information about you in the following ways:
Wherever possible we use aggregated or anonymous information which does not identify individuals by name. See below How we use your information to understand our purposes for processing your personal information.
We collect, store and use the following kinds of personal information:
Certain categories of personal information are regarded by the law as more sensitive than others.
We do not usually collect ‘sensitive personal data’ from people contacting us or customers of our services unless there is a clear reason for doing so, such as health or dietary requirements for provision of appropriate accommodation, access or additional information relevant to your stay with us.
If you use your credit or debit card to make a payment to us we will use a specialist payment processor. We will also ensure that card details are handled securely under Payment Card Industry (PCI) Data Security Standards. For more information about these Standards see here - https://www.pcisecuritystandards.org/security_standards/index.php.
If you provide your card details to make a payment by phone, only Waterside staff who are authorised and trained to process payments should be able to collect or see your card details. We never store your credit or debit card details following the completion of your transaction. All card details and validation codes are securely destroyed once the payment has been processed.
We use your personal information for a number of purposes including the following:
The law requires us to set out the lawful grounds on which we collect and process your personal information as described in this Policy. Depending on the purposes for which we use your data, one or more of the grounds listed below may be relevant:
In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. In broad terms, our “legitimate interests” means our interest in being able to run our business successfully in the provision of its intended services to you. This includes communications to:
If we rely on the "legitimate interests" basis to use your personal information, we will only use the information in accordance with the purposes described in this Policy.
When we legitimately process your personal information in this way, we also consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where collection and use of your information would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law)
In many instances, we will rely on obtaining your consent to our use of your personal information in a certain way (for example, asking for your consent to use your personal information to send you marketing information such as special offers)
We may need to collect, process and disclose personal information to comply with a legal obligation. For example, where we are ordered by a court or regulatory authority or we are legally required to hold transaction details for accounting/tax/fraud prevention purposes.
For example if you place a deposit, make a booking or complete a purchase with us for a single item or ongoing service, such that we need to be able to process your information for the purpose of meeting our contractual obligations.
You have the following legal rights in relation to our collection and processing of your personal information:
Please note that we must be sure that we are acting in response to a genuine request from you and without proper identification we could delete or release your important personal information. As a result we require you to prove your identity with a copy of two pieces of approved identification, when submitting a request or objection to the address in Contact Us below. The record of this approved identification will be destroyed as soon as it has served its purpose in confirming your identity.
It is always your choice as to whether you want to receive information about our services. If you do not want us to continue to contact you, you have the right to object or change your mind at any time.
You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link in at the end of our marketing emails.
You can also change or edit any of your contact preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone, or by post) by contacting us at firstname.lastname@example.org or you can write to: Data Protection, Waterside Holiday Group, Waterside Holiday Park & Spa, Bowleaze Cove, Weymouth, Dorset, DT3 6PP
If you have indicated that you do not wish to be contacted by us for marketing purposes, we will retain your details on a 'suppression' list to help ensure that we do not contact you accidentally. However, we may still need to contact you if you carry on dealing with us, including (but not limited to):
To exercise any of the rights above, please send a description of the personal information in question to the Data Protection address shown in the Contact Us section below with two forms of identification as stated above.
For more information about your rights or if you are not happy with our response to your request, you can contact the Information Commissioner’s Office (ICO) – for more details, see https://ico.org.uk/
We do not share, sell or rent your information to third parties for marketing purposes. However, we may disclose your personal information in the following circumstances:
If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory, abusive, or hateful content on our social media pages or any other channels, if necessary, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.
We keep your personal information only for as long as we need to use it for the purposes set out in this Policy.
We have adopted a data retention policy that sets out the different periods we retain personal information for in respect of these relevant purposes. The criteria we use for determining these retention periods is based on various legal requirements; the purpose for which we hold data and whether there is a legitimate reason for continuing to store it (such as in order to deal with any future legal disputes or record of our transactions); and guidance issued by relevant regulatory authorities including, but not limited to, the Information Commissioner's Office (ICO).
If you would like to receive further information about this Policy or any of our safeguards, please contact Data Protection, Waterside Holiday Group, Waterside Holiday Park & Spa, Bowleaze Cove, Weymouth, Dorset, DT3 6PP or email@example.com