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Coronavirus Booking Guarantee

What cancellation cover do I have on my holiday?

You are covered for the following:
  1. The park is closed due to Government guidance
  2. If you or a member of your household has coronavirus when your holiday is due to commence
  3. If Covid-19 travel restrictions prohibit you against travelling

How do I claim?

Just email cancellations@watersideholidays.co.uk at least three days before your arrival
You will be able to: 
  1. Move your holiday to any other date during our season within the same year
  2. Transfer your booking to the same date in the following year
  3. Get fully refunded with a holiday voucher*

Curtailment

In the unlikely event that your holiday must be cut short due to coronavirus, because you, or a member of your party has tested positive, we will help you recover the value of any days that will be lost on your holiday. This will be worked out on a pro-rata basis for the remaining full days of your holiday and will be issued as a non-refundable holiday voucher. It is critical that you first call our team to explain the situation and our team will talk you through the procedure required to be able to curtail your holiday properly. It is important that you do not go into any of the facilities or meet with anyone outside of your party as allocated to your accommodation.

Terms and Conditions

If you wish to have a full refund please return the voucher requesting this.  Please allow up to 21 days for the refund to show onto your original payment method.

*Booking guarantee terms and conditions:
  1. Applies to all bookings being made for 2021 and 2022.
  2. Applies to all bookings already made that are due to arrive in 2021 or 2022.
  3. Holiday vouchers are valid until December 31st of the year following the date issued.
  4. No administration charges will be applied.
  5. All other booking terms and conditions remain unchanged.
  6. If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking we will refund the difference to your original payment method, should your new holiday be more expensive you will need to pay the difference at time of booking.
  7. If you choose to cancel your holiday, you can only do this by emailing cancellations@watersideholidays.co.uk, refunds will take up to 21 days to process.
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