We appreciate that this is a very unsettling time for everyone, and our priority remains to be the health, safety and wellbeing of all of our park users. Given the uncertainty of when we can re-open, we have taken the tough decision to extend the park closure period for holiday bookings up to Thursday 21st May.
If you had a holiday booking due to arrive with us between 1st May 2020 and 21st May 2020, you will receive a voucher letter at least two weeks prior to your arrival date. Within this letter you will receive a voucher to the value of your holiday booking. You can use this voucher in the following ways:
- Re-book a holiday by e-mailing one of the team, to the value of your voucher. You can choose a more expensive holiday and top up the difference or if you choose a holiday that is less expensive, we will refund the difference.
- You can hold onto your voucher and use anytime in the future up until the end of 2021. Giving you time and flexibility to understand when the next suitable date may be for you or your family.
- You can use this voucher to request a refund to its value. You will have to receive the voucher first and then follow the instructions that come with it on how to request the refund. This will take approximately 21 working days and will be refunded back to the original source that paid.
Our phones lines and emails are extremely busy at the moment and we appreciate your patience while we respond to messages. We will be prioritising guests who are due to arrive imminently.
For holidays starting on or after 22nd May 2020 we will continue to monitor the situation and update you accordingly as per government guidelines. Please do not call us at this stage as we are assisting guests that are imminently due on park.
Best wishes from all the team at Waterside Holiday Group and stay safe at this time!